Common Questions
Can I order someone else’s record?
No. This service is only for ordering your own Florida driving record, and we confirm that with a three-way identity check that links you, your ID, and the record together:
- Your selfie to your photo ID. During ordering you take a live selfie, and our staff compares it to the government photo ID you upload to confirm you are the person on the ID.
- Your photo ID to the FLHSMV record. We then match the details on your ID against the record you are requesting, comparing the name, license number, and license status FLHSMV has on file.
Because your selfie ties you to your ID, and your ID ties to the FLHSMV record, we can be confident the record is yours. The name on your payment card must match as well. If you need a record for someone else, they can order their own, or a business can order through our business service.
Can the record include my name and address?
Yes. An FLHSMV driving record may show your name and address. What appears depends on the record type you choose and the details FLHSMV has.
How will I receive my record?
Once your record is ready, we will email you a link to retrieve it securely from our site. Note the link we send is only active for a few days, so make sure to keep an eye on your email. If your link expires, contact us via Secure Messaging and we'll send you a new one
What if no record is found, or my details do not match?
If we cannot verify your information or FLHSMV cannot return your record, we refund the $26 record fee and keep a $4 processing fee to cover our costs. To avoid this, double-check the spelling of your name and your license number before you submit. If your license number is not handy, you can order with your name and date of birth instead.
How do the record types differ?
Each type covers a different span of your driving history, and the complete record can include older entries the shorter records do not. See Types of Records for a full comparison of what shows up on each and how to choose.
How do I get a certified record?
You must order a certified record from FLHSMV. The records we provide are not certified. See FLHSMV’s record page or call FLHSMV at 850-617-2000.
Why might a recent ticket be missing?
A recent ticket may be missing because FLHSMV has not added it yet. The court must first send the ticket and its result to FLHSMV. New, changed, out-of-state, or disputed tickets may take longer. Ask the court that handled the ticket about its status.
How does traffic school affect what appears?
If the court accepts your choice and you finish the course, it withholds adjudication. This means the court does not enter a conviction, and FLHSMV does not add points for that ticket. The ticket and court result may still appear on your driving record.
When can points lead to a suspension?
FLHSMV lists these point limits:
- 12 points within 12 months: 30-day suspension
- 18 points within 18 months: 3-month suspension
- 24 points within 36 months: 1-year suspension
See FLHSMV’s point-suspension page for current rules and special cases.
How often can I choose traffic school?
Since July 1, 2024, you may choose traffic school up to eight times in your life. You may choose it only once in a 12-month period. Some drivers and tickets do not qualify. For example, a commercial license holder cannot use this choice to avoid points. Ask the court if you qualify. You can also read FLHSMV’s traffic school page.
How can I find a ticket number that is not on my record?
Ask the law enforcement office that gave you the ticket. You can also ask the court clerk in the county where you got the ticket.
How do I correct a record?
Contact FLHSMV at 850-617-2000 if the state record is wrong. Contact the court if a ticket or court result is wrong. We can check whether we sent you the right record, but we cannot change the state record.
What if a company used a report about me?
If we sent a report about you for a job or insurance decision, you can dispute it for free. Use our report dispute form if you think the report is wrong or missing details.